Return and Exchange Policy for Tissaj

At Tissaj, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a return and exchange policy outlined below:

1. Eligibility for Returns and Exchanges

1.1 Defective or Damaged Items: If you receive a defective or damaged item, please contact us within [number of days] days of receiving your order to arrange for a return or exchange. We will replace the item at no additional cost to you.

1.2 Incorrect Items: If you receive an incorrect item, please contact us within [number of days] days of receiving your order to arrange for a return or exchange. We will ship the correct item to you and provide instructions for returning the incorrect item.

1.3 Change of Mind: If you change your mind about your purchase, you may return the item(s) within [number of days] days of receiving your order for a refund or exchange. Please note that the item(s) must be unused, in its original condition, and with all tags attached.

2. Return and Exchange Process

2.1 Contact Us: To initiate a return or exchange, please contact our customer service team at [contact email or phone number] with your order number and details of the item(s) you wish to return or exchange.

2.2 Return Authorization: Once your return or exchange request is approved, we will provide you with a return authorization number and instructions for returning the item(s).

2.3 Return Shipping: You will be responsible for the cost of return shipping unless the return is due to a defective, damaged, or incorrect item. We recommend using a trackable shipping method and insuring the package as we are not responsible for lost or damaged return shipments.

2.4 Refund or Exchange: Upon receiving the returned item(s) and verifying their condition, we will process your refund or exchange within [number of days] days. Refunds will be issued to the original payment method used for the purchase.

3. Exclusions

Please note the following exclusions to our return and exchange policy:

- Clearance or final sale items are not eligible for return or exchange unless defective or damaged.
- Personalized or customized items cannot be returned or exchanged unless defective or damaged.

4. Contact Us

If you have any questions or concerns about our return and exchange policy, please contact us at [contact email or phone number].

**Effective Date: [Date]**